VendorAudit
Terms & Conditions
Last updated: June 2026
Published by Vaudit Inc.
These Terms & Conditions ("Terms") govern your access to and use of VendorAudit, an independent billing audit and spend recovery service published by Vaudit Inc. ("Vaudit", "we", "us", or "our"). VendorAudit identifies billing violations across SaaS, cloud, payments, shipping, logistics, and operational vendors, and recovers overbilled spend on your behalf. Vaudit operates solely as an independent auditor. By signing up for or using VendorAudit, you agree to these Terms.
Service Overview
Most companies trust vendor invoices without independent verification. Billing does not always match usage, contracts, or delivery. Credits, refunds, and adjustments are rarely fully claimed. Contract terms, pricing tiers, and renewals are difficult to consistently enforce in billing. VendorAudit exists to close that gap.
VendorAudit follows a structured four-step process:
VendorAudit covers billing verification across the following vendor categories:
The vendor list above reflects current platform coverage and is updated as new vendor integrations are added.
VendorAudit identifies and recovers value arising from, among other sources:
On average, 3-10% of vendor spend contains recoverable value hidden within billing violations, incorrect charges, and unclaimed credits.
Data Access
By connecting your vendor accounts or providing billing and invoice data through the Vaudit platform, you grant VendorAudit access using the minimum scopes required to perform the audit. Access scopes vary by vendor and connection method. All stored credentials and tokens are encrypted at rest. The data accessed includes:
VendorAudit does not modify vendor accounts, cancel contracts, make payments, or make any changes to billing arrangements on your behalf. Access is limited to what is necessary to perform the audit. Vaudit acts solely as an independent auditor.
VendorAudit accesses your vendor data through one or more of the following methods, depending on the vendor and your configuration. The method used for each vendor is disclosed to you at the point of connection:
Data accessed through VendorAudit is used solely to:
Your data is used only for audit and recovery purposes and is not shared with third parties except as required to submit recovery claims on your behalf.
You may disconnect VendorAudit's access to any vendor at any time using the Disconnect button in your Vaudit dashboard. Disconnecting deactivates the stored credential locally. To fully revoke access at the vendor level, rotate or delete the relevant API key or OAuth token in your vendor account settings. You may also contact support@vaudit.com to request account-level access removal. Note: disconnecting or revoking access does not automatically delete historical analysis data stored in your Vaudit account. Revoking access before an audit or recovery is complete may prevent VendorAudit from delivering the full scope of the Services.
Audit Process
Recoverable spend estimates are based on VendorAudit's proprietary audit methodology, which includes:
Estimates indicate potential recoverability but are not guaranteed. Final recovery outcomes depend on vendor response, applicable contract terms, and the completeness of billing and usage data available.
VendorAudit operates a three-phase recovery approach:
VendorAudit identifies charges already billed that should not have been, and pursues recovery as refunds or account credits.
Where supported, VendorAudit identifies and stops invalid or incorrect charges before they are billed, preventing spend from occurring.
VendorAudit continuously verifies billing against usage, contracts, and delivery to prevent recurring billing violations and ensure spend is being used efficiently.
Before submitting a billing-dispute or recovery claim, VendorAudit may verify that:
By using VendorAudit, you authorize Vaudit to:
Vaudit prepares all recovery evidence and claim documentation. Submission to the relevant vendor is made by you, following Vaudit's recommended claim template and supporting evidence. Vaudit does not act as your agent for any other purpose. All submissions follow the applicable vendor's billing-dispute and refund procedures.
VendorAudit conducts all auditing in accordance with applicable vendor contracts, platform terms, and industry standards. Vaudit does not modify vendor accounts, alter contracts, or take any action beyond independent auditing and recovery support.
The completeness and accuracy of audit findings depends on:
Missing or incomplete data may limit VendorAudit's ability to support or submit a claim.
Pricing & Payment
VendorAudit operates on a hybrid pricing model consisting of a flat monthly platform fee and a performance fee on verified recoveries. Both fees apply together; neither replaces the other. Three platform tiers are available based on your monthly audited vendor spend:
The platform fee covers dashboard access, continuous billing verification, and audit reporting across all connected vendors. The platform fee applies for the full duration of your subscription, regardless of whether any recovery is achieved in a given month.
Your first thirty (30) days include three proprietary audit reports at no cost. These reports are delivered through the Vaudit platform and require no changes to your existing workflows. The monthly platform fee applies from day thirty-one (31) onwards. The performance fee described in Section 4.3 applies from day one of your engagement, including during the first 30 days, regardless of whether the platform fee has started.
In addition to the monthly platform fee, a performance fee applies to all verified recoveries, from the first day of your engagement:
Vaudit charges no setup fees, onboarding fees, or other upfront charges beyond the fees set out in this Section 4.
The monthly platform fee is billed in advance at the start of each monthly billing cycle, starting from the date your subscription begins (or, where a complimentary period applies, from the day after that period ends). The performance fee is invoiced monthly in arrears, based on recoveries verified during that billing cycle. Invoices are payable within thirty (30) days of the invoice date. All fees are stated exclusive of applicable taxes, which are the customer's responsibility unless otherwise required by law. Subscriptions renew automatically each billing cycle unless cancelled in accordance with the Term and Termination section.
Your Responsibilities
By using VendorAudit, you agree to:
Vaudit may suspend or terminate access to VendorAudit for misuse, violation of these Terms, or breach of applicable vendor terms.
Data & Privacy
Vaudit uses industry-standard security protocols and encryption across all systems. Vendor credentials and access keys are stored in encrypted form and are not accessible to Vaudit staff in plaintext. Audit data is processed and stored securely and is used solely for the purposes described in these Terms.
Use of your data is further governed by the Vaudit Privacy Policy (app.vaudit.com/privacy-policy), which forms part of these Terms. By using VendorAudit, you also agree to the Vaudit Privacy Policy.
Data is not automatically deleted upon termination or disconnection. Upon written request, Vaudit will delete your data to comply with applicable data protection laws in your region. To submit a deletion request, contact support@vaudit.com.
Liability
To the maximum extent permitted by applicable law:
You agree to indemnify and hold harmless Vaudit Inc., its officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your breach of any warranty, representation, or obligation under these Terms, including but not limited to any claim that you were not authorized to grant access to an account or data you connected to the Services.
Term & Termination
These Terms apply from the date you first access or use VendorAudit and continue until terminated by either party.
You may terminate your use of VendorAudit at any time by cancelling your account through the Vaudit platform or by contacting support@vaudit.com. Termination does not waive any success fees owed on recoveries already in progress or completed prior to termination.
Vaudit may suspend or terminate your access to VendorAudit at any time with reasonable notice if:
Vaudit will provide reasonable advance notice of service discontinuation where possible.
Terms Updates
Vaudit may update these Terms periodically to reflect changes in the Services, pricing, or applicable requirements. Updated Terms will be posted to the Vaudit website and, where material changes are made, Vaudit will notify you by email or through the platform. Continued use of VendorAudit after the effective date of any update constitutes acceptance of the revised Terms.
Legal
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration under the rules of the American Arbitration Association in Wilmington, Delaware, except that either Party may seek emergency injunctive relief in any court of competent jurisdiction.
Where the customer is an individual consumer, or is located in the European Union or United Kingdom, the mandatory arbitration requirement above does not apply to the extent it would be unenforceable under the laws of the customer's home jurisdiction. In such cases, disputes will be resolved in accordance with applicable local consumer protection law.
For support, questions, or notices relating to these Terms or VendorAudit, contact:
